Stay Productive
With Our Support


A team we care deeply so that you get the right amount of attention.

Stay Productive
With Our Support


A team we care deeply so you get the right amount of attention.

Cass

We Resolve


Our product support engineers are backed with extensive knowledge on managing incidents. Once an issue is submitted via phone call or email, our support engineers will assist in logging a complete report to facilitate an immediate analysis. Thereafter, the issue will be elevated to our SME (Subject Matter Expert) based on the classification of issue.

1. Intake
2. Analyze
3. Classify
4. Resolve
5. Closure

We
Resolve

Our product support engineers are backed with extensive knowledge on managing incidents. Once an issue is submitted via phone call or email, our support engineers will assist in logging a complete report to facilitate an immediate analysis. Thereafter, the issue will be elevated to our SME (Subject Matter Expert) based on the classification of issue.

1. Intake
2. Analyze
3. Classify
4. Resolve
5. Closure

You Sit Back


You can be rest assured that we are committed to the timelines applicable to your SLA(service level agreement). Our product support and project delivery team will make every effort and manage the issue through to its resolution.

We
Maintain

We provide fix and maintenance support for the products offered in our integration services. All maintenance is scheduled timely to minimize business downtime and we make sure our conduct is fully complied with the government’s and finance institution’s policies.

We
Maintain


We provide fix and maintenance support for the products offered in our integration services. All maintenance is scheduled timely to minimize business downtime and we make sure our conduct is fully complied to government and finance institution policies.

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