Yes. In fact it is so well integrated that you can hear all recordings with just a couple of clicks from the debtor’s account screen (Volare) directly without the assistance of an IT guy or tech support. Collector select a debtor’s phone number from Volare’s dunning screen – Debtor Page.
The built in auto-dialler starts dialling the selected number immediately – cleaning up the number to become a valid number if necessary. When the call is done, user is requested to key in the outcome of the conversation. The duration of the conversation is recorded as well for further KPI reporting in your big screen.
Double clicking on each line (follow-up) will play back the conversation. You can also chose to extract the recording and e-mail over to your client. This is a great monitoring tool, getting more value out of a system that is traditionally obtained for compliance only.