Telefonix is a Voice Over IP telecommunication service that will enable customers to enjoy great call savings without needing to sacrifice call quality. The service is offered to customers with no restriction on the number of lines.

There are 4 simple plans and mainly consist of commitment plans. Only the basic plans are pay-per-use option. The higher the commitment plan, the cheaper the rate gets.

There are no physical limit to the number of outbound lines for all plans offered. However, as a security feature all accounts will be defaulted at 15 lines. Should the customer require more, just highlight this requirement in the Service Order Form. Inbound channels however will be dependent on the plan that the customer subscribes to. Additional DID is at RM3 per DID and RM20 per channel.

Yes. As this is a VoIP service, the customer will be required to have an active internet connection.

This is not ideal, however the service can be offered over an ADSL connection. There are some restrictions like the customer can only have 6 concurrent calls going on at the same time. Also, the call quality will may degrade if there are many users using the internet at the same time.

We can bundle in an internet service to enable the users to use this service. The internet service that is bundled in will also enable the customers to use it for internet usage as well as for Telefonix. As requirements for this can be of a wide range of variety, please contact the solutions team for more information.

Yes. They will need to have an IP enabled PBX or IP Phones to use this service. Should the customer not have such devices, it is still possible to provide the service by deploying equipment at the customers premise. As we need to purchase this equipment, there are 2 options that can be offered. We can either charge them a Monthly Recurring Charge (MRC) that will be included in their bill or they can go with a higher monthly commitment. Please refer to the Analog-to-IP Order Form for detailed pricing.

Usage based discounts is only applicable for Business, Pro and Pro Plus plans and has 2 tiers – 5% and 10%. The concept of this discount is that the customer will enjoy more savings if their bill hits certain thresholds.

The discount matrix is as follows:-
Discounts are applied based on a cumulative effort. This means that the relative discount is applied to minutes that have only passed the discount threshold. A further example is described below for the purpose of understanding how the discounts are calculated.
Customer subscribes to the ‘Pro’ plan. Their latest monthly bill (without discount) is RM6,200. Here is how the discounts will be calculated:-

The first RM3,250 no discount will be applied
From RM3,251 to RM4,250 a 5% discount is applied
From RM4,251 onwards, a 10% discount is applied
The total discount for the month’s bill will be RM246.85, bringing the monthly bill down to RM5,953.15 Average per minute price is 9.6 sen

Yes. Minimum subscription must be for a minimum of 12 months.

Yes, applicable to new and existing customer for retention basis only.

If an existing customer informs about termination or they want a better rate due to competition, the sales team or resellers can engage these customers and propose a plan that is suitable for them based on their profile and requirement.

Awesome features. It’s so awesome that it will be coming soon…

Yes, customers will just need to pay the monthly fee to activate the additional features.

Yes. Plans come bundled with DID and incoming channels. Should customer require additional DID or channels the charges are RM3 per additional DID and RM20 per additional channel.

We offer customers a virtual number that ultimately belongs to carriers in Malaysia. These are charges that we are charged and hence we need to charge for the service. Outgoing lines belong to us and do not need to pay any carrier for it, hence we can offer unlimited number of lines.

We offer customers a virtual number that ultimately belongs to carriers in Malaysia. These are charges that we are charged and hence we need to charge for the service. Outgoing lines belong to us and do not need to pay any carrier for it, hence we can offer unlimited number of lines.

These numbers are Fully Qualified Dialed Numbers and can be called from any phone not only within the country but internationally as well.