Volare+ FAQ

1. What telephony solution is included in VOLARE+?

VOLARE+ includes all standard telephony solutions e.g. click to dial (preview call/manual call), voice call recording, predictive dialer and voice monitoring (spy, whisper and barge). All voice/telephony related hardware is also provided as part of the hosted solution.

2. Is predictive dialer also provided in the package for VOLARE+?

Yes, the complete suite of predictive dialer is included in the standard VOLARE+ subscription. All voice/telephony related hardware is also provided as part of the hosted solution.

3. Do I need to use any special device or special software to make calls (predictive/preview/manual calls)?

No. You do not need to purchase or install any special device or server to make calls or create predictive dialer campaigns. All you need are:

1. a standard and stable internet connection with at least 100kbps bandwidth for each user,
2. a headphone connected to the PC, and
3. Internet browser (Google Chrome)

Your phone charges will be billed separately from your software subscription.

Do note that bandwidth should be measured using tools like https://www.speedtest.net/. The bandwidth quoted by your ISP (internet service provider) does not indicate actual bandwidth available for use. We advise you to seek advice from a professional and certified network engineer to help you assess and setup your computer network.

4. How does the phone system work?

VOLARE+ is an all in one accounts receivable/debt collection software provided as a hosted service to you. You do not need additional hardware or software to make calls from VOLARE+.

Once a user is logged-in to VOLARE+ using an internet browser, you just need to click on a debtor’s phone number to make a call, or click “CONNECT” to connect to a predictive dialer campaign (campaign to be created by you) and you are ready to receive calls. Our servers in the datacenter will take care of the rest.

Make sure you have a USB headphone connected to your PC – we recommend Microtel MT-17 professional call centre headsets.

 5. What is the bandwidth required to use VOLARE+ and make calls?

You need a standard and stable internet connection with at least 100kbps bandwidth for each user. Please note that bandwidth should be measured using tools like https://www.speedtest.net/. The bandwidth quoted by your ISP (internet service provider) does not indicate actual bandwidth available for use. We advise you to seek advise from a professional and certified network engineer to help you access and setup your computer network.

6. Does VOLARE+ allow me to make calls using physical desk phones? I want to answer incoming calls from my physical desk phones and transfer call to my collector’s extension on VOLARE+.

Yes VOLARE+ allows you to connect your physical desk phone to the same system provided it is standard SIP compliant. When we provision VOLARE+ for you, a part of the setup is the telephony system (IPPBX). We can provide you with the connection/SIP extension details for this IPPBX so that you can configure your IP Phone to connect to the IPPBX.

With this setup, you are able to make and receive calls from your IP Phone and transfer calls from your IP phone to users connected to VOLARE+ through the browser.

All calls will be recorded as usual.

1. How do you charge?

When you sign-up to VOLARE+, there will be 2 charges – 1) setup fee – one time, and 2) subscription fee – monthly. The subscription fee is invoiced to you on a monthly basis based on the number of active concurrent users that are using VOLARE+.

For pricing, please contact us at +60327278888 or email us at info@stampedesolution.com and we will connect you to our local representative in your region (Kuala Lumpur, Ho Chi Minh, Bangkok, Jakarta and Manila)

 2. The license model – is it concurrent users or named users?

Our user license is calculated based on concurrent users. You are able to create as many user profiles that you wish, but the number of concurrent users is equal to the number of users subscribed & billed. The additional users will not be allowed to login until another user logs out.

Alternatively, you can increase the number of additional users subscribed at any point in time by calling our Support Department +60327278888 or email us at support@stampedesolution.com.

The increase or reduction of subscription usually takes effect 2 hours after request is made. However, billing will only reflect the change in your next billing cycle. Our bill cycle is last day of month.

Scenario 1

Assuming you are currently subscribe to 12 licenses as at 01 August 2020. On 7 August, you send in a request to increase from 12 to 20 licenses. On 31 August 2020, we will bill you for 12 licenses. On 30 September 2020 we will bill you for 20 licenses.

Scenario 2

Assuming you are currently subscribe to 12 licenses as at 01 August 2020. On 15 August, you send in a request to reduce from 12 to 10 licenses. On 31 August 2020, we will bill you for 12 licenses. On 30 September 2020 we will bill you for 10 licenses.

3. What is the minimum number of users? And minimum incremental users?

The minimum number of users is 5. Incremental users is 1.

4. How does the software renewal and cancellation work?

There is a 12 months commitment period when you first sign-up for VOLARE+. The software is automatically renewed for 12 months on an annual basis after the initial 12 month subscription.

For early cancellation (before the commitment period is over), you will be billed for the remaining months of the commitment period.

Cancellation after the commitment period requires 3 months written notice.

Upon receiving written consent from you (customer) to discontinue/decommission your VOLARE+ environment, we can assist to extract and send you a backup copy of your database. Users will not be able to access VOLARE+ anymore. Additionally, support from our team will no longer be made available.

5. What is the subscription period?

There is a 12 months commitment period when you first sign-up for VOLARE+. The software is automatically renewed after the initial 12 month subscription.

6. What do I need to do when I have a new staff?

You can increase the number of additional users subscribed at any point in time by calling our Support Department +60327278888 or email us at support@stampedesolution.com.

The increase or reduction of subscription usually takes effect 2 hours after request is made. However, billing will only reflect the change in your next billing cycle. Our bill cycle is last day of month.

7. Apart from the standard VOLARE+ subscription fee, is there any other costs I should be aware of?

Apart from the one time setup fee and monthly subscription fee, you will not be billed any other charges for VOLARE+. However do note that you will be billed monthly for your phone usage (phone bill) or SMS usage.

Under the VOLARE+ subscription program, you are entitled to a free upgrade and enhancement, which are automatically released every 1 to 3 months. We will also consider feature requests from our customers. If accepted, the feature request will be documented by our Product Team and put into our product roadmap. Once it is in our roadmap, it will be developed and deployed within 3 to 6 months – once again, FOC.

8. Does admin/supervisor user account counts as a paid subscription account?

Just like any other user, this account does occupy a license seat. However note that our user license is calculated based on concurrent users. You are able to create as many user profiles that you wish, but the number of concurrent users is equal to the number of users subscribed & billed. The additional users will not be allowed to login until another user logs out.