This integrated SMS feature sends out a text message to the debtor’s mobile phone without any additional hardware. Volare also allows you to configure outbound SMS campaigns to send out these text messages automatically when it meet certain criteria resulting in time savings from making reminder calls instead.
Volare seamlessly connects to hundreds of computers from different remote locations to a common database at your head office, thanks to the latest Microsoft .NET development tools.
This feature allows you to remotely-access Volare via a web-based interface through a web browser or a smartphone in the event that you are not in your office and do not have Volare installed at your remote location.
To ensure maximum data security, the web connectivity is designed to have limited (basic) functionality.
With the high staff turnover rate recorded for this industry, it is crucial to endure that new staff can learn the system in the shortest time possible. We have designed an easy 2-page core collection screen.
The locking mechanism is our answer to control and monitoring. Volare gives you the flexibility to exclusively configure locking parameters by type of cases and type of accounts for each and every one of your clients’ cases.
When any of the cases falls into any of locking criteria, the system will automatically lock the collector from making changes to the case. At the same time, Volare will prompt team leaders and team supervisors of the accounts which got locked.
Every function in Volare can be protected from access by unauthorized user group. Volare let you create user group access policies which will apply to all users registered to this group.
Access configuration can be defined to the very detailed level such as to allow specific reports to be accessible by certain user groups.
Bulk cases can be distributed automatically using 4 methods:-
Volare does not restrict you to any number of contact information for each debtor. And even when the debtor case is deleted or aborted, the contact detail stays intact.
Volare includes a list of progress report on all your collectors or teams which is updated in real-time when the collection process takes place.
Volare is all about performance and to measure your performance you need reports that impress your clients, keep your team of management and decision makers informed and keep your debtors paying.
For the more experienced user, you might be interested to customize your operation screen to ease and speed-up your collection processes with minimal effort. With just a couple of clicks, you can hide or show debtor information that you may require for your day’s collection routine.
Often when a debtor makes payment, it goes direct to your client. In such even, the client will provide a periodic payment listing for your reconciliation purposes. However, going through a list of hundreds of cases can be a very time consuming routine.
Volare provides a feature to import the payment listing into Volare and run an automated checking procedure to update all matches with the payment received. Subsequently, all commission calculation and reporting will be generated automatically.
With this feature, human error can be eliminated entirely.
Volare lets you define the commission structure and fee calculation for each of your clients based on:-
Once set, all the calculations will be done automatically so that the figures will reflect on the collection screen (if applicable) and all reports will reflect on the commission keyed in.
Our latest Advanced Search feature allows you to search the entire database and have the results displayed in a list view. You can later narrow down your search based on any criteria that you wish to see. From this list, you can also multi-select cases that require your attention. This way you can reduce your searches with a third party, consequently saving on expenses and time.
Volare provides numerous convenience and control for cases on installment plans. With just several clicks of a button, a collection officer can record payment plan agreed with a debtor.
However, this module offers further control by recognizing the plan if it complies to the company policy, in which it will be routed to the supervisor for approval.
Volare will also remind relevant parties when each payment is due, or a SMS can be sent automatically.
Instantly prints all your reminder notices based on pre-defined or customized letter templates.
All generated reports can be easily exported to a variety of formats such as Microsoft Excel, Microsoft Word, Acrobat PDF, RAW Text files and Image files. Ideal for presentations or archiving.
Calls a list of phone numbers and connects collector to answered calls
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